RETURN & EXCHANGE


Order Return

We offer free return for all orders. 

You may return any products you have purchased directly from our website within 30 days of receiving the item. 

Terms & Condition

All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return. 

Refunds

Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order. 

Exchange

For exchange, we will issue store credit in full purchase amount of your original order to you by email. You have to place a new order using the store credit.

Request a return

If you would like to request a return or exchange, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and shipping instructions will be sent to you shortly. Please do not ship your return back without this authorization, as it will not be processed.

How to return

Drop off the parcel at your nearest USPS post office after receiving a return label with a local return address. Your return label will require you to return the item at your own expense. We will refund your postage costs on receipt of the item. Please send us your tracking number, so that we may follow the return. Return packages are the customer's responsibility until items are received by us.

Returns from Hong Kong

1. Fill out the return request form. 

2. Pack your item(s) and invoice into the original delivery packaging. 

3. Schedule a free pickup with SF Express / Drop off your package at the nearest SF Express store*Inform SF Express that the package will be paid for upon receipt to Dialogues Limited 


All Hong Kong returns should be sent to the address below: 


Dialogues Limited

Unit 2407, 24/F, Dominion Centre, 

43-59 Queen's Road East, 

Wan Chai, Hong Kong 

Tel: +852-25291908

Returns from other countries

Drop off the parcel at your local post office after submitting your return request. You are required to return the item at your own expense. Topologie will refund your postage costs on receipt of the item. Please send us your tracking number, so that we may follow the return. Return packages are the customer's responsibility until items are received by us. 

Returns should be sent to the address below: 


Dialogues Limited

Unit 2407, 24/F, Dominion Centre,

43-59 Queen's Road East,

Wan Chai, Hong Kong 

Tel: +852-25291908


Request Form

Fill out the form below and we'll get back to you ASAP.